Question 1

How do I get started with CatchUp?

Accepted Answer

Simply download the app or visit our website, sign up for a free account, select your exam category (e.g., WAEC, JAMB, or Adult Education), and start practicing immediately!

Question 2

What exams does CatchUp cover?

Accepted Answer

We cover major exams including WAEC, NECO, JAMB, Common Entrance, and Adult Education. We are constantly adding more subjects and exam bodies.

Question 3

Is CatchUp free to use?

Accepted Answer

Yes, CatchUp offers a free plan with access to a selection of practice questions. To unlock unlimited access, detailed AI explanations, and live classes, you can upgrade to one of our affordable premium plans.

Question 4

Can I cancel my subscription anytime?

Accepted Answer

Absolutely! You can cancel your subscription at any time from your account settings. You will continue to have access until the end of your billing period.

Question 5

Can I use CatchUp offline?

Accepted Answer

Yes! On our mobile app, you can download practice questions and study materials to access them anytime, anywhere, even without an internet connection.

Question 6

How do I book a live class with a tutor?

Accepted Answer

You can book a live class session directly from your dashboard. Just choose your subject, select a verified tutor, and pick a time slot that works for you.

Question 7

How does the AI learning assistant help me?

Accepted Answer

Our AI assistant explains why an answer is correct, breaking down complex solutions step-by-step. It acts like a personal tutor available 24/7, helping you understand concepts deeply rather than just memorizing answers.

Question 8

How do I reset my password?

Accepted Answer

Go to the login page and tap 'Forgot Password.' Enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to set a new password.

Question 9

Is my data safe with CatchUp?

Accepted Answer

Yes, we take data privacy seriously. All your personal information is encrypted and stored securely. We never share your data with third parties without your consent.

Question 10

How can I contact support?

Accepted Answer

If you have any issues, our support team is happy to help! Reach us at support@catchupedu.com or through the 'Help Center' in the app.

Question 11

The app isn't working properly. What should I do?

Accepted Answer

First, try closing and reopening the app. If the issue persists, make sure you have the latest version installed. You can also clear the app cache or reinstall it. If nothing works, contact our support team.

Frequently Asked Questions

Getting Started

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